Customer Testimonials
From drop off to pick up the process was seamless. Great communication from Anthony and fair pricing. Would definitely go back for service.
Was great working with Daniel. Was very helpful in us buying a new truck.
Respectful, helpful, pleasant. Install was completed in time stated. Comfortable waiting room and environment.
Excellent service Tony F had everything scheduled.Antonio picked up at finish.Extremely busy cars everywhere!!! Owen tech re battery showed me gauge however I opted for new one.Owen repaired my phone and patiently showed me how to do this!!! So thankful for the respect to female seniors and ALL!!! Castle please keep up the Great work!!!
Always professional and courteous..Add swift service and you have a great combination..
I can’t say enough positive about my experience with Chevy castle. I just purchased brand new 2025 trax activ and i’m loving it! Our salesman Ulises was amazing!!!He took the time work with me and my budget to find the perfect fit. The finance person Mike was also great! Thank all your staff for all the kindness that was provided to us during our visit!
After traveling an hour from Indiana, Jonathan took care of us while looking at a used Chevy Colorado. I never felt pressured to make a decision while there. All staff we interacted with were very professional and easy to talk to. Jonathan was able to answer any questions we had and his customer service was excellent. The truck was very clean, freshly detailed, fully serviced and had new tires prior to our test drive. After finalizing a deal, the truck was given a final once-over and presented to us in "like new" condition. I would absolutely recommend Castle ... Read More Google - Jul 13, 2025
Staff was friendly and efficient. The work I requested was completed in the estimated time frame and there was no push for extra work to be done.
We just purchased a Chevy equinox 2026 from your dealer on June 30. Our salesperson was Mike O'Connor. Mike was amazing! We had such a great experience. He listened to us, was non-pressure, kind and a great guy! He answered all our questions and never made us feel pressured at all! From finance (Mike) to parts (Marlon) to service (Anthony)....all were great! Castle truly will keep us coming back and referring to others! Thanks Mike and Castle of Villa Park! You are amazing!
They never disappoint. I took my car with several issues, they resolved all of them, no excuses, and fast. I'm so please with the service. I wanted a loaner, but they told me that run out of them. Just one complaint; when I bought my car at Castle Chevrolet Villa Park, they offer free oil changes and car wash for life. They back off after a couple of oil changes and charge me, but still received the free car wash.
First time here at this dealership Marlex took care off me and i can say excellent service they repair my Ac and f/u with me for updates I will definitely have no doubt in returning in the future .
Great service
I called up service inquiring about a recall that was on my vehicle. They made an appointment right away and resolved the issue. They were very friendly and professional.
I was in need of a repair over the 4th of July weekend and the team at Castle Villa Park was able to help. Marlex (Service Coordinator) worked to find the unique parts and get it installed. Marlex provided me with a ride home while they worked on the vehicle, making a small exception for being a little outside the range for this service. The team worked all day attempting to repair my vehicle but unfortunately the part they got was defective. It was the end of the day on Saturday and there was no way to get a new ... Read More Google - Jul 7, 2025
I had a fantastic experience working with Jonathan! From start to finish, he provided outstanding service—friendly, professional, and attentive. The entire process was smooth and welcoming, and I felt absolutely fabulous driving off in my newly purchased vehicle. Highly recommend Castle!
Great staff Ulisises was great. No pressure helped us all the way threw
The experience was satisfactory overall. They were able to get the car part needled quickly which I appreciated. The AC is working well. Thank you for your prompt attention and service
The reception at the service center is very pleasant as well as the manager.
Great work! Work was done in a very quick, efficient manner. Tony was very helpful in explaining everything and very knowledgeable.
Tony did a great job i needed a transmission he worked with me to get one in my price range i will be back ..
Thanks for all of the reminders. Service was done on time and complete satisfaction.
Nicely organized and clean,people were helpful and friendly
Purchased a 2025 Trax from them. Great place, great people. Reuben, Kevin and Mike were great! Fastest I have ever been in and out of a dealership. Would highly recommend to anyone looking!
This was my 1st time for service at Castle. Maksym assisted me and provided excellent customer service! I really appreciate all his efforts and for going above and beyond with explaining everything to me. I'm very happy with my experience with Castle.
Excellent customer service with Jonathan (again). We had purchased our first 2020 Chevy trax with Jonathan at Castle Chevrolet a few years ago. While waiting for our regularly scheduled oil change with our original Trax, Jonathan and I spoken about the new re-design for the newer Trax model. Johnathan had ran a few numbers for us and for almost identical monthly payments, he was able to secure our older model for a brand new 2025 Trax! It blew our minds how efficient Johnathan and the team had worked for us to leave the dealership with a brand new car within only a ... Read More Google - Jul 1, 2025
Jonathan made refinancing a new car after almost being paid off from my previous one just make sense! No pressure and no hassle. It was worth it and I would buy again with him.
We came to Castle looking for a great car at an excellent price and we got exactly that! Jonathan made the whole process smooth and stress free. He really took the time to listen to our needs and was incredibly patient throughout. Jonathan knew what we were looking for and kept an eye out for us until the right car came along.
After waiting over six months to replace our previous vehicle, it was definitely worth the wait. He found the perfect car for my husband at a fantastic deal! Jonathan’s knowledge of the car and the process made ... Read More Google - Jun 30, 2025
Antonio was great!! I had a shift to park issue on my Malibu that was causing the battery on my car to stay on. I brought the car in on a Saturday, which I assume is the busiest day of the week, and he got it turned back around to me within three hours! A local shop wanted to charge double for what Castle did for me. Extremely friendly staff all around and I couldn’t recommend them more!
Azariah was the best!
If you have to go to a dealer, they have a great service department, service reps, and excellent service manager. They were very accommodating to my wife and I, driving us back to our hotel and delivering our repaired vehicle when they discovered if would be several hours to go get a part cross town. Good people.
Super hot day finish the oil change and tire rotation right on time sat in the quiet waiting room and actually got an hour and a half worth of work done while I waited five star
Service was fine. Gave an estimate of an hour took about a little more than hour and a half. No complaints other than they offered to wash my car and looks like water was sprayed on the windows and then wiped off. I’ve gotten 3 calls and 10 texts about this review within the last 3 days.
Great service
The time it took to get in and get out was perfect and efficient. I didn't waste my entire day sitting at a dealership securing my car, this was great due since I am from out of town. They worked with me even on their day off to get things set up before I arrived.
Very good service I recommend 👍
Incredible experience while buying my first car, Mike was amazing, very respectful, friendly and easy to talk to when it came down to our needs for a car. The Process was fast and the deal was ideal for us. 100% recommended
They have good customer service welcome you in to have your car service. There service is quick in fixing your vehicle .
Good Experience service department will take care of you and your vehicle.
Outstanding service. They get things done earlier than they promise. Very friendly staff. The work is done as it should be. Accurately and well. And they hand washed my C8 corvette after it’s service!!
Had a great experience getting an oil change for my Suburban at Castle Chevrolet in Villa Park. The staff Maksym was friendly and professional, and everything went smoothly. I really appreciated the complimentary car wash, a nice added touch. Highly recommend.👌
I had such an easy, smooth, and stress free experience purchasing my first ever vehicle at Castle Chevy thanks to RUBEN! Castle Chevy is very lucky to have such an amazing employee. It definitely made me feel like I made the right choice with going to this dealership. Ruben took his time with me and never rushed me or made me feel pressured in any way. He listened to my wants and needs and went above and beyond to get me EXACTLY what I wanted. I will forever be thankful for his help in making my experience as a first ... Read More Google - Jun 19, 2025
Ask for RUBEN Pregunta por RUBEN My family and I have had cars from castle Chevy since I can remember, it was time to add another one into the family and Ruben was amazing he went above and beyond to find the best of the best version of the car I wanted (Chevy trax)! He was very personable and very knowledgeable, when it came to all the financial stuff he was very honest and transparent, Ruben made sure we got the best car and best price! Ask for Ruben you won’t regret it!
ASK FOR RUBEN! Ruben was amazing as soon as I arrived he was very friendly and approachable! Ruben helped make my purchase fast and easy; he wasn’t pushy at all he was very helpful and extremely honest! He was very relatable and made the whole experience fun! He also went above and beyond and found the exact color and model of car I was looking for he even offered to drive me to the other location where the car was located at! When buying from Chevy I will forever go to Ruben! He’s part of the family now!
On 6/12/2025 I purchased a 2026 Chevy Equinox. My experience with working with AZ and David was excellent. I had been having major electrical issues with my 2019 Chevy Equinox and David the sales manager worked with me to put me in something brand new. Based on what my credit was and the value of my trade in, he was straight forward with me and let me know what my options in my choices of vehicles were and placed me in a brand-new vehicle and it also is my favorite color. I had been coming in getting work done on my previous Equinox ... Read More Google - Jun 18, 2025
Made an appointment last week for an oil.Special and other things that can only be done on tuesday and wednesday. Don't quite understand why they don't have a record. Of what we set up togather with the service technician. They only had an appointment for me to come in. Did not get what I wanted to but...... I guess it worked out. Definitely.Not the way I wanted to,and not all the work that was to be done
Fast and quality service with a professional team, great personalized attention. Very recommended.
Jonathan is the BEST hands down!!!! I wouldn’t buy from anyone else! Jonathan truly went above and beyond to help me get a car I never thought I’d have. From start to finish, he was incredibly professional, knowledgeable, and efficient. He made the entire process smooth and fast, answering all my questions and guiding me every step of the way. If you want someone who genuinely cares and gets the job done right, jonathan the person to see!
Stopped in for info and got it!
Yesterday was my first time actually going to this dealership. I love the staff as well as energy.. everyone was nice and helpful. Definitely will come back again!
Best Service Dept around! I drive out of my way to come here for my oil changes and maintenance. Service dept is honest and thorough. Marlex is very knowledgeable and experienced. He made me feel very comfortable getting work done here. Looking forward many more happy miles in my Chevy! Always a Great experience at Castle Chevrolet
Loved my salesman He met me at the entrance. I saw the used Toyota on the Internet. He didn’t try to sell me something else. We had the test drive and I was really sold. So we proceeded to fill out the forms for purchase.
Awesome experience at Castle Chevrolet! Everyone went above and beyond to make my new truck purchase smooth and stress free. My salesman kendall knew I was coming from Michigan so we sealed the deal over the phone. He made sure to answer all my questions and confirmed all the details before I arrived. He even took a call from me on his personal phone on his day off. There was no hidden fees and I got a great deal on a new 2500 HD. I highly recommend purchasing with Castle. I know I'll be back for my next truck!
I would give Castle 10 stars if I could. My experienced as a first time costumer was incredible thanks to Paul Biernacki who was very friendly, helpful, and informative for a smooth and comfortable transaction. Beautiful vehicles and wonderful staff. I love my brand new Equinox.
On top of my normal Service work, Antonio made sure my update completed successfully and verified it. Also, they were able to get all the bugs off my truck when they washed it. So happy!
Service and staff were efficient and professional.
Mike was fantastic and attentive to my concerns. I've never been able to say I liked a car salesman until now. He did an exemplary job!
called at 8 in the morning they said i could come in now and they took me in and i was out by 11 for a reprogramming recall very friendly and accommodating
Had my Silverado towed in and Patrick and Antonio were Great. They called everyday to let me know the status of my repairs and my extended warranty costs. I appreciate the attention to every detail
Always a pleasant visit!
Very professional staff and outstanding customer service 👏🏾 👍🏾. Top Notch experience! 👌🏾
Came in to purchase a used 2021 Ford Explorer that we found online. We live 3 hours away. I docked 2 stars for two things that caused some discomfort through the buying process.
First, Azariah was great. He greeted us right when we arrived and explained everything in detail through the whole process. He was fair, not pushy and polite and respectful.
While negotiating, we were told the Castle Cares package was mandatory with all sales and could not be removed. This added nearly $2500 to the sale for lifetime maintenance like oil changes, tire rotation etc. We don’t live near the area ... Read More Google - Jun 3, 2025
Tyler and Pat was AWESOME also Johnathan in Finance was absolutely amazing
Came in for an oil change. Very fast service
Worked with Jonathan and I forget the finance guys name. Easiest new car purchase I’ve ever done, negotiated by text and signed everything on an iPad. No suprises or pressure. Great experience. Love my new Silverado.
No hassle @Castle. Exceptional customer service w a variety of nice rides available.
The staff was kind and the service was quick. The oil change, filter change, and inspection only took about 40 minutes. The waiting room was clean and accommodating.
K. Maxey went above and beyond on getting into my Equinox EV lease. It was almost closing time and he stood to make sure that the sale was completed. Thanks to the finance guy as well.
I brought my truck in to get my check engine light looked at, after a different Chevy dealership kept it for over a week and couldn’t address the problem. They were quick to diagnose and fix the issue. My truck was even a few months past warranty and they still honored it. They helped me save a ton of money
Great customer service
Good people
I recently had the pleasure of working with Daniel and l'm happy to share my experience.
From the moment I walked in, he was courteous, knowledgeable, and genuinely interested in helping me. He took the time to understand my needs, answer all my questions thoroughly, and never made me feel rushed or pressured.
What stood out most was his transparency throughout the process. He clearly explained the features, financing options. I appreciated the honest communication and straightforward approach.
Thanks to Daniel, I left the dealership feeling confident in my purchase and very satisfied with the service I received.
I ... Read More Google - May 21, 2025
They were able to help me get a loan to fix my Car, Antonio the General Manager. Was a Great Help To Me, I appreciate what he did for Me. Gis Sent him across my Path. To Help Me and He Did, For that I am Truly Thankful and Grateful 🥲🥲 Or I Wouldn't Have Got My Car Fixed
Got my car back and it runs much better than before I took it in
