Customer Testimonials

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Cars Apr 10, 2021

Got my Silverado repaired for the first time here. Staff was helpful and fun to converse with while I waited for my service. Not bad pricing either.

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Cars Apr 9, 2021

The staff at Castle were so helpful in my search for a new car! I got hooked up with great financing really quickly. Thanks guys 🙂

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Cars Apr 2, 2021

Great staff, warm and welcoming! They are also very helpful in helping me in my journey to get a new car! 10 out of 10!

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Cars Apr 2, 2021

I’ve been having a hard time finding reliable used cars, as well as buying them from good people!! When I called for the first time, the woman, Alice that helped me was so helpful! I would absolutely recommend this place to anyone! I loved her!

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DealerRater Mar 6, 2021

Got my car a week ago. I paid cash for a 2012 dodge avenger. I found this car online and it was exactly what was described as in the ad. For the car and the price I paid I’m happy so far.

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Cars Oct 15, 2020

I live about 40 miles from Castle Chevy in Villa Park. I had heard so much about the outstanding customer service so I made the trip. I have never purchased a car easier. There was absolutely no pressure. My sales rep was Ali Nikpouri and the General Manager Mike Castagnino worked out an offer with my 2007 Saturn trade in that I could live with. I recommend Castle Chevy in Villa Park for great customer service and deals you will love. My new 2020 Chevy Equinox is awesome. Thank you Castle Chevy Villa Park.

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Cars Oct 12, 2020

Daniel Garcia at Castle Chevrolet in Villa Park came through for me, Big Time! I had recently purchased a new Honda, and was looking to sell my 2004 Civic, in fairly decent shape for a 16-year-old car. To this point, I had only received mediocre to poor offers. After getting an on-line quote from Kelley Blue Book, Laura Castillo from the Castle Buy Center reached out to me via electronic media, inviting me to come in for a higher quote/offer. Am I ever glad I did! Daniel gave me a more than fair offer, which I eagerly accepted. Within 48 hours, ...

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DealerRater Oct 12, 2020

Daniel Garcia at Castle Chevrolet in Villa Park came through for me, Big Time! I had recently purchased a new Honda, and was looking to sell my 2004 Civic, in fairly decent shape for a 16-year-old car. To this point, I had only received mediocre to poor offers. After getting an on-line quote from Kelley Blue Book, Laura Castillo from the Castle Buy Center reached out to me via electronic media, inviting me to come in for a higher quote/offer. Am I ever glad I did! Daniel gave me a more than fair offer, which I eagerly accepted. Within 48 hours, ...

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DealerRater Sep 28, 2020

We are so happy with our new purchase of a Malibu from CastleChevrolet. We had a wonderful salesman, Eddie Nikpouri. Great service and friendly staff.

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DealerRater Sep 11, 2020

I was very impressed with the purchase of my GMC Terrain. The sales team did an amazing job working with my budget and "yes" I left there with a lessor down payment than requested. Everyone was very friendly. I also noticed a neat and clean floorroom and waiting room. Their team worked great together to not make a long wait as paperwork was processed. I highly recommend Castle Chevy to my family and friends for future vehicles

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Cars Jun 18, 2020

Got a new Silverado at the right price with a great deal on my trade-in. This is the second car I've bought from Caste and can't recommend them enough! Mike P. and Damien are the best and will do what it takes to make you happy!

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Cars Feb 27, 2020

I recently called to inquire about a new Blazer and some of its features. I used to own one and was very excited to here it had come back. I called this dealer and spoke to a woman by the name of jackie. She was the most professional, knowledgeable, and courteous. I just started looking for what i want but had called a few dealers before castle and was very underwhelmed with the information i had received. Jackie knew just about everything. If i do decide to purchase a new blazer it will definitely be from castle because of the ...

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DealerRater Feb 8, 2020

Had a great experience. Went in to look at a Red Chevy Sonic then drove home happy in it. Thank you Alex Rocha and Castle Chevy team!

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Cars Jan 6, 2020

It has been 15 years since I have purchased a new vehicle and needless to say, I was a bit worried, as so much has changed. I was greeted by Ulyses when I entered the showroom, and I was pleasantly surprised by his service. He was patient and kind and made sure I was comfortable and walked out with the best car for me. Even upon leaving with a new vehicle, he reassured me that i could call if I had any questions moving forward. He made a stressful process, pleasant. I can't thank him enough.

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DealerRater Nov 17, 2019

What a Great Experience I had. The 2 Managers I dealt with, Joe O’Neill and Mike Castagnino were absolutely the Best. The entire Purchasing Process was as smooth as silk. I Highly Recommend anyone looking to purchase a Chevrolet to visit the Castle Chevrolet Team.

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DealerRater Nov 12, 2019

Today we came in to buy a new car with a trade in. We worked with Eddie. In short we are walking out of here with a new car. Eddie came through with a deal that we were extremely happy with. We did not have to hassle back and forth beating each other up like the normal that we all expect too. Today we feel great with the deal we got and have no regrets. Thank you Eddie!

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DealerRater Sep 17, 2019

My experience was fast and great I will come back when ever I need service or a new car thanks to all who assisted me

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Cars Sep 14, 2019

Leased a new blazer -Alex Rocha salesmen was fantastic in all aspects - sold a used car to castle and received fabulous price off there participation with blue/book - highly recommend this dealership to all

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DealerRater Sep 13, 2019

I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work clearly.

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DealerRater Sep 2, 2019

Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash.

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DealerRater Aug 28, 2019

So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car ...

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DealerRater Aug 24, 2019

Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and called when ready

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DealerRater Aug 14, 2019

Although I did not purchase my vehicle at Castle I sincerely wish I had.The business I used to go to would have you sitting HOURS before the end of the service. That was just a oil change! Not that way with Castle. Respectful and Honorable!

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DealerRater Aug 13, 2019

Eddie helped me get the car I was looking for at the price I wanted to pay for it. He helped me with any questions I had.

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DealerRater Aug 11, 2019

This was the most pleasant car buying experience I ever had. No games at this dealership, the vehicle was clean, full tank of gas and ready for delivery. My salesperson Katie was outstanding, she followed up with me a couple of times after the sale to make sure I was happy with my purchase.

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DealerRater Aug 2, 2019

Great service.Appreciate the staff for helping out. Service were able to get my car in and out the next day. But I wasn’t pleased I wasn’t able to use the coupon that I have. Becky was amazing and very informative.

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DealerRater Jul 29, 2019

Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed surprised when I mentioned it then. I had to wait a bit for the loaner but it all worked out.

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DealerRater Jul 26, 2019

I had an issue with a car that i purchased and Ivan took care of it beautifully. He was very through with his service and was a definitely a man of his word!

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Cars Jun 25, 2019

Jasper was hands down one of the best sales professionals I have ever dealt with. He was knowledgeable, personable, professional and honest. He made my experience painless. He worked extremely hard to ensure we got everything we wanted and I would recommend him to anyone and everyone I know that is business of buying a car!

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DealerRater Jun 23, 2019

I am pleased with my vehicle and the way I was treated Eddie;my salesman was very pleasant during my process.He and your team:Ivan and Trey treated me with respect and patience. They were very kind and made me feel comfortable during this process. I would definitely recommend Castle Chevrolet to my family and friends. I will also give their names because of excellent treatment. Thank you for allowing me to give these comments. God bless!

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DealerRater Jun 23, 2019

Great 10 Star Service Joe Oneil and Daniel made me feel at home when I was there . The finance guy was also great will be back

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DealerRater Jun 23, 2019

He worked very well ... will do what you need done. Great service customer driven Awesome service I will be sure to recommend castle to anyone looking for a chevy

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DealerRater Jun 22, 2019

A Great Place to buy a Car. Went here and I was not dissapointed. Helped me in everyway possible to get the best deal on a car. Not only that but also found me a great insurance plan cheaper than what I had. They will do everything possible to make sure you feel like you made the best deal. Anthony and Katie did a great job helping me and got me the best plan I could afford. They keep your budget in mind. I am loving my Chevy Cruz LT 2018

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DealerRater Jun 22, 2019

I dreaded the idea of going to a dealership and the anticipated high pressure of a sales person. I ended up with a good car at a decent price and a very nice sales person (Chuck) who was extremely helpful. I would go back there again which says a lot!

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DealerRater Jun 22, 2019

They are motivated to sell, but not pushy at all. My salesman Chuck Zaborac was very knowledgeable about the truck I bought. He really listened to what I was looking for. The deal was so good I didn’t even have to haggle. It really made the buying experience a breeze. I’m very happy with my brand new Silverado! Thank you Chuck and the rest of the Castle team.

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DealerRater Jun 20, 2019

From the moment we walked in they had everything ready for us according to a few emails we exchanged prior to our visit . Our sales rep Jasper was knowledgeable friendly and wasted no time in getting us what we wanted and what was comfortable for us . We will definitely come back here for all our future purchases and will with out a doubt recommend you all to all our family and friends .

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Cars Jun 20, 2019

I have always had excellent service with this dealership. I have purchased 2 cars from them and any issues I have had with my cars they have taken care of. I am a customer service rep in my job and I am treated as I treat my customers,

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DealerRater Jun 19, 2019

Prices are a little high and as a Chevy owner it should be a discount or specials for Chevy owners. I can get my oil changed cheaper with quality oil at other places.

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DealerRater Jun 17, 2019

I had a niggling issue with the drivers door that required a few visits, but they were persistent in helping me fix it! Big thanks.

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DealerRater Jun 17, 2019

John Porter and Ivan Vujovic the GM were great to work with. Great deal on a new car and great value for my trade in as well!

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DealerRater Jun 12, 2019

Top notch experience. Dealership gave me the deal I was looking for. Above and beyond. Friendly and trustworthy. Really made sure I was happy with my new car. Different than most dealerships.

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DealerRater Jun 12, 2019

My salesman Ulyses Gomez went over and above to make sure I got what I wanted, including a hand car wash. He took the time to help this dinosaur set up the new high tech cool stuff included on my new Traverse Premier Redline Edition. I expect years of enjoyable ownership and will expect my new Dealer will make that happen.

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DealerRater Jun 11, 2019

I was very impressed how quickly my car/repair/oil change was completed in record time. Such a huge improvement from my last experience in December. Everyone gets an A+ rating.

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DealerRater Jun 3, 2019

This is my family's second purchase from this dealer. Friendly employees, listened to what we were looking for. Would recommend this dealer to others.

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DealerRater Jun 3, 2019

They were outstanding in every way possible!! They bent over backwards to be of help to me and accommodated me in a number of ways. I would recommend these folks to anyone.

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DealerRater Jun 2, 2019

Very impressive and ethical staff working together as a team at this dealership! From the time I called on the phone to inquire about a car purchase/trade-in all the way down the line to the final sales transaction and out the door. My salesman George was extremely patient and took the time to make sure that he came up with the right vehicle to meet my needs. He also went out of his way to personally help deliver my trade-in. It's very apparent that management here has instilled a pleasurable and safe business environment for it's staff ...

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DealerRater Jun 2, 2019

Katie was absolutely amazing, she found us the right Truck for the right price! Ivan helped get us to our budgeted payment, both of them made sure that we left highly satisfied! Extra packages weren't pushed on us when we declined the first offer, which was great. Overall it was a great experience 10/10 would reccomend Katie to anyone looking for a new or used Chevy!

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DealerRater May 22, 2019

Everyone was very welcoming and made the car buying experience great for a new buyer like me. Couldn’t have asked for a better team and I would recommend to everyone who is looking for a car

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DealerRater May 22, 2019

My experience with Castle Chevrolet was very pleasant. Fast and courteous service and knowledgeable sales professionals. I was in and out in less than 3 hours driving a new vehicle.

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Cars May 17, 2019

Becky helped me deal with some issues with my Chevy cruise on 5/15/19. She worked with me and was very helpful. I bought my cruise at another dealership but I will be back for any other service I may need in the future. I will also will be back for a possible trade in. Thanks Castle Chevy and Becky. Jon

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DealerRater May 15, 2019

Fair value for my trade and perchace of new vehicle on my terms. Sales rep Eddie was a pleasure to work with making my purchase easy. I would recommend Castle Chevy VP to anyone.

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DealerRater May 14, 2019

As we stated to the salesperson car buying for us has been worse than a trip to the dentist for teeth extraction! This purchase was so much different as it was quick and smooth. I would highly recommend Castle and Enrique.

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DealerRater May 12, 2019

My experience at Castle Chevrolet was very pleasant, unpressured and professional. my salesman, Eddy, was helpful and knowledgeable. The paperwork was done quickley and painlessly by Sean. Ivan was also very helpful in explaining the Warranty.

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DealerRater May 9, 2019

I was very impressed with the fast, friendly services that I received at Castle Chevrolet service and parts department. From start to finish was great! They went above and beyond to make sure that I received the service and parts that I was looking for. They also had no problems answering any questions that I asked. I will be returning to them for future services.

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DealerRater May 6, 2019

I have never had any problems with the service department at Castle Chevrolet The last two times I had the pleasure of being served by Marlex who is extremely pleasant and polite. He is very patient and goes above and beyond the call of duty to make sure that you are getting the best price possible.

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Cars May 5, 2019

I purchased a 2019 Malibu from this dealership with ease. John Porter and his team made my buying experience smooth and short. I felt no pressure and felt comfortable throughout the entire process. Thanks Castle!!! I appreciate your honesty and determination.

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DealerRater May 1, 2019

Tuesday i was at your dealership in Villa Park, where I purchased a new chev ,the 2 gentlemen that helped me, Mike Castiagnini and Ulysis Gomez were very helpful. Wed morning I stopped in and Ulysis came out to the car and again explained everything to me. I would recommend your dealership to anyone. Thanks Rozanne Canestrini

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DealerRater Apr 24, 2019

This was the most pleasant time spent in a dealership, buying a car. There was no pressure to buy and they are willing to negotiate.

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DealerRater Apr 22, 2019

The dealer George did a great job in attending to our wishes and helping us to pick the right vehicle for us. He did a great job in the process of purchasing this vehicle as well.

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DealerRater Apr 22, 2019

Daniel The sales person was the best and very professional, in general great service And customer service. I would definitely recommend this to my friends and family

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Cars Apr 22, 2019

Brought car in for service checkup and oil change. Tech finished in just over an hour including car wash.

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DealerRater Apr 18, 2019

Tony was very helpful and friendly. I was very happy with my loaner. He made sure everything was in good standing before I drove off.

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DealerRater Apr 16, 2019

I don't know when this happed, but I was not notified of this. I made a appoint to have my oil change and I was told you have to pay. I was like what. When I brought my chevy it was free oil changes for life.

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DealerRater Apr 15, 2019

Bought a used car for my kids from Mike Castagnino. He was honest and everything went smoothly! He had all the paperwork ready when I got there. Thanks!

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DealerRater Apr 11, 2019

This was the only dealership of the many that I had visited that made me feel like what I wanted mattered. Javier was very kind and understood all of our needs. He worked hard to help us and that's why we are extremely satisfied with our purchase. Everything went great and the atmosphere was amazing.

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DealerRater Apr 11, 2019

John Porter is a fantastic sales rep. Absolutely zero pressure. He tossed me the keys to the car and told me too let him know when I was ready to take it for a test drive. No one hovered over me which was refreshing. Castle also let me take the vehicle over night as my wife wanted to see it before I purchased it. Due work obligations I couldn't make it out the next day to close the deal. The manager was kind enough to let me hang on to the car one more evening before I could come ...

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DealerRater Apr 11, 2019

John porter is very helpful and knowledgeable about everything for car sales. He walked me through the hold sale and showed me how to operate the car. Thanks

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DealerRater Apr 10, 2019

Your service department is clean and the employees are very helpful and explain things well.. Tony took the time to explain what you get with a service 1 package. The work was done in a timely manner.

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DealerRater Apr 8, 2019

Was happy with the car buying experience and would recommend sending others to the dealership in the future. Happy with the pricing and was well taken care of.

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DealerRater Apr 6, 2019

Purchased a new vehicle at your dealership. Daniel Garcia was my salesperson He was easy to deal with and made what can be a stressful experience not scary.He was very helpful . This was my first interaction with your establishment and so far I am very pleased.

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DealerRater Mar 29, 2019

Excellent customer service. Went there to look and drive the 2019 Traverse. John Porter was great and super attentive but not pushy. Katie was great too but seemed less knowledgeable but that could have just been me going back and forth with the price and financing.

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DealerRater Mar 28, 2019

This is my First auto with castle Chevrolet and my experience was awesome from the start! My purchase experience was smooth, easy and quick. Enrique Garibay my sales person was greaaat and my first servce experience with my consultant Jason Buis was very friendly and helpful. Great Staff at castle Chevrolet. I will be a long time customer and I Love my new car!💜💜

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DealerRater Mar 28, 2019

Shaun was a big help! Such great salesmanship. He made the whole experience very smooth. Thanks Again!!! I can't wait to get settled in my new car!

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DealerRater Mar 27, 2019

Gave the dealership a call from Kansas City to inquire about a vehicle and from start to finish every single person I worked with was fantastic. We finalized price and details then I bought a flight for the next day out to Chicago. Enrique picked me up at the door and was a great resource of knowledge on Chevy vehicles and made the experience very personal. I appreciate all the time he took with me and getting me back to the dealership from the airport and rolling up to my new car ready for a test drive. Absolute pleasure to ...

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DealerRater Mar 26, 2019

Me arreglaron un problema con el calentador de mi carro y el personal es muy amable 😊me cambiaron el motor del calentón y me agrada que tengan personal que habla español

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DealerRater Mar 26, 2019

It’s always a pleasure coming to Castle my family has bought several cars and we’ve sent several friends too. Enrique, Nicki, and Clemente are always such a big help couldn’t ask for anyone better to work with on getting a car.

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DealerRater Mar 25, 2019

Enrique was an awesome salesperson. He explained everything in detail so we could decide on what truck was best for us. Very knowledgeable. Would definately come back and work with him again!

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DealerRater Mar 24, 2019

my experience with castle was great. Both Shaun in sale and Sean in finance were a great help in me purchasing the car I wanted. I would definitely recommend everyone I know to go to castle and purchase their next vehicle.

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DealerRater Mar 24, 2019

I went to Castle in Villa Park to find an affordable car. I am a college student and the vehicle I traded in has a car note that was too high for me. I worked with Javier and he helped me find the perfect Malibu that fit my price range. I now have a car of the year at almost half the price of my trade in! Javier was very patient and understanding and he really did put me in the perfect car!

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DealerRater Mar 22, 2019

Fast professional service. As a walk-in the service department accommodations was excellent. I will return and refer others to consider this conveniently located dearlership.

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DealerRater Mar 21, 2019

katie and sean were a big help to my family. got me the right car and fixed the mistake of co worker. i will be back for the future purchases.

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DealerRater Mar 19, 2019

Javier was amazing to deal with! Sean in finance was excellent to deal with!! I would recommend both to future buyers and also for friends to come to Castle!

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DealerRater Mar 18, 2019

Tony met me at the door and offered to take care of a paint blemish and remove a nail from a tire. Great experience, from start to finish. Gave me a time estimate, and it was ready just in time. Car was clean, maintenance done, and tire repaired..

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DealerRater Mar 17, 2019

One of the main reasons I have continued to buy my cars from Castle, is because of Jason Buis. He is excellent at building a relationship with his customers, which develop trust and service. Jason introduced me to Jeff Tuckman when I was ready to buy my 2019 Traverse. This was the most relaxed experience of buying a car I have ever experienced. Jeff was the definition of "no pressure", yet very knowledgeable about all aspects of the vehicle I was interested in. Jeff was a gentleman and pleasant to deal with, a trait rarely associated with Car Salesmen. ...

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DealerRater Mar 13, 2019

This is my third vehicle that I purchased here. I'm very happy, with the Chevrolet vehicles. I recommend Castle Chevrolet to all my friends and family.

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DealerRater Mar 11, 2019

Quality of service was excellent very courteous service writers work performed in a timely manner easy to felt an appointment for service All and all grate job

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DealerRater Mar 10, 2019

Dealership had good atmosphere. Paperwork was easy to read and understand. Questions were encouraged, and not frowned upon. Enrique, was great to work with. He went above and beyond by making sure my car was clean before I drove it off the lot. He was also very thorough at explaining the small details. He made sure I understood how to use the controls and features. Clemente made sure to explain each page that was signed, and that I understood what I was signing. No stone was left unturned. Nikki was very helpful at making sure I had a great insurance ...

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DealerRater Mar 8, 2019

The reason I gave a 3 is a combination of great car service and an awful waiting area. Car service: great. Guys are really friendly. Get things down on time and well explained. Waiting area: awful. The waiting area is basically the open space in the middle of traffic between the shop, the showroom, the cashier, etc. It is cold and noisy. The coffee was plain and the sitting area needs some cleaning.

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DealerRater Mar 7, 2019

This was the best experience I have had buying a car. It was a smooth process with no surprises. The car was even more beautiful than it was in the pictures.

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DealerRater Mar 5, 2019

I had a great experience shopping for my new car I would hardly recommend this dealership they have great customer service, friendly sales man , reasonable Prices, and immediate Insurance look know further

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DealerRater Mar 3, 2019

Very friendly Very Helpful Quick to respond to calls emails ect I would recommend this location was an overall good deal Very pleased thus far!

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Cars Feb 22, 2019

Great! Staff was great quick and efficient. I will not take my vehicle to anyone else but Castle Chevy in Villa Park, Illinois

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Cars Aug 6, 2018

Just purchased a 2014 Cadillac ATS from Castle. Andino, you are amazing and I couldn’t have had a better experience. You made it an exciting and easy process. You bent over backwards for us and I am just so so excited. I don’t have enough thank you's for everything that you did for us. We love ya!

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Cars Jul 9, 2018

Took my vehicle in for service and found out I had a cracked piston on my 2016 Chevy Malibu I wasn’t too confident in the vehicle so I decided to trade it in on a 2018 Chevy Colorado LS my experience with the sales man and the manager and the finance manager was awesome they went above and beyond to get me the best deal that they could I would recommend anyone looking to buying a car (Buy A Car Here)

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Cars May 24, 2018

The customer service I received was more than what I could have asked for. Going into this appointment was a bit nerve racking due to it being my firt appointment and car purchase, but Jasper and Clemente made my car shooping experince a very pleasant one. Their customer service was phenomenal and helped me purchase my first car. I could have not asked for a better place to purchase my car.

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Cars Mar 27, 2018

Great Job on the time and pricing of oil change services which included a car wash also within the total price of $29.00

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Cars Jan 31, 2018

I was very pleased with my used car buying experience at Castle Chevrolet in Villa Park. I was in no hurry for a car and had been looking for almost a year. I ended up seeing the car I wanted at the price I wanted to pay on-line and then went thru the motions with all of the layers of people that are involved in finding a car these days. The people at Castle were very friendly. From Victoria thru email and over the phone to Floyd working with me on the sale of the car to Clemente reviewing the ...

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Cars Jan 29, 2018

I purchased a vehicle out of state from this dealer. I was extremely impressed bye the attention, professionalism, courtesy, and need to meet my satisfaction with my purchase. I highly recommend this dealer!!!

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Cars Jan 15, 2018

The staff are very friendly and and helpful. Have been very patient with me with my work schedule they are understanding. They will help you with any questions that you may have great dealership.essex


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